Attract More Visitors

Everyone wants to be found online, but what are the best ways to be found?

Businesses want to have their companies/ websites/ blogs/ products/ services found and job seekers want themselves to be found.

1) You need to have a great strategy to be found online.

Easier said than done. You need to think about where "your people" are and how they might go about finding you (or your business). Then just assure that you have a presence there. Again, easier said than done.

2) Profiles: Create profiles everywhere

Create profiles for yourself and your company at LinkedIn, Facebook, Twitter, Google, Plaxo, etc.

Also create business listings for your company in Yellow page sites for businesses, especially the "Local" search engine site: Google, Bing, Yahoo.

See "Increasing Your Online Visibility- Facebook Vanity URLs & Bing, Google, and Yahoo Local Business Listings" for how to do this.

Cool resource for many more yellow page sites (including international ones and social local neworking sites like Yelp): http://www.locallytype.com/pages/submit.htm.

3) Create Content and keep creating it

What do I mean by "content"? - Any text or item(s) that people want, e.g., things they want to know or learn "how to" do, blog posts, tweets, eZine (electronic magazine) articles, website articles, videos, podcasts, etc.

Here are some places you can post this content: Flickr (photos), Slideshare.net (presentations and documents), Twitter, YouTube (videos), your blog (using WordPress.org, WordPress.com, or Blogger/Blogspot), your website.

Tip/Trick: Keep the emphasis on "valuable" content. What do people want to find/know? Answer that question, given your company's or your own expertise and then write about it in interesting and engaging ways.

Hint: Use great tags so people can easily find your great content.

Note: Extra credit for supplying solutions for what people need...and are trying to find. One way to do this is using Google Suggest. Remember Google's "Parisian Love" Superbowl ad?

4) Announce what you created

Tweet about it on Twitter, do status updates in Facebook and LinkedIn...as the content applies to "your people" (and those people).

Note: If you send it to them and they're not interested, you risk them ignoring your posts, or worse yet unfollowing/unfriending you.

Example: Write a blog post (content), then post a Twitter tweet about it and a LinkedIn status update.

Tip/trick: LinkedIn works with Twitter, and vice versa with the "#in" hash tag at the end of  your Twitter tweet.

5) Comment: Leave valuable comments everywhere.

Comment on blog posts, podcasts, etc. Especially things which are hot topics which people are trying to find.

Tip/Trick: Great ways to find hot topics/trends?

Google: Google Trends

Twitter Trends: 15 Fascinating Ways to Track Twitter Trends

Technorati: Top Videos & Hottest blog posts

Forums: Boardreader's popular internet: videos, instructions, articles, etc.

6) Show what you know

It sounds simplistic, but if you "show what you know" and if you're showing what others are seeking then you'll be found...and thought of as an expert.

Experts are more becoming more trusted than "peer recommendations" according to today's Los Angeles Times opinion piece by Gregory Rodriguez: "Talk about your Buzzkill: Breaking through the noise of social media," which cites Edelman's 2010 Trust Barometer.

This means that being an expert is cool again.

How do you become an expert? Know your subject and post about it: valuably, frequently and consistently.

Note: It may help to have some credentials, but the LA Times opinion piece said that experts and academics were gaining influence, so there is a distinction between being an expert and being a person who studies/teaches the subject in a college or university.

Re: Social media: And yes, the rumors of the death of Social Media are a bit early with this barometer, as social media is really about disclosure, transparency, authenticity, and trust. For more on this see "For more information" below...

7) "Just do it"

Nike had it right. By just doing it, you're getting your "expert" voice out there where it can be found...and establishing your "expert" .

For more information on "How to be found Online":

Download: "The Power of Social Media: Gaining the competitive edge through LinkedIn, Twitter and Facebook!" (click link & scroll down for download links)

Or see:

Of course there are many other ways to be found online.

If you have any favorite ways to be found online, please leave a comment below...

An "Emergency Response" approach might be what's needed re: quick Social Media responses to real world and online faux pas.

Critical to get Info out fast

Having been involved in an Emergency Response Strike Team while at UNOCAL, a global energy resources ("Big Oil") company,  we knew that it's critical to get accurate information out to the media/public as quickly as possible.

With Domino's Pizza's social media problem hitting the web as well as the traditional news sources within the last week it seemed timely to offer a possible solution for future events like this.

Brief Background of Domino's Situation

Some Domino's employees filmed several YouTube videos which showed them treating pizzas/food at Domino's in ways that would cause great shock and distaste for Domino's customers.  This shock could lead to reduced sales as Domino's customers may wonder whether this was an isolated event, or is widespread throughout their company's locations and employees. Domino's didn't respond to the videos right away, taking a "wait and see" attitude at first.  This allowed the situation to play out online, particularly on Twitter.

For more detailed info and links to the now-pulled videos see the Consumerist's post: Domino's Rogue Employees Do Disgusting Things To The Food, Put It On YouTube.  Since then Domino's president has made/uploaded an apology video to YouTube.

Major Problems

• Was the response in Social Media quick enough?
• Was the YouTube video apology accepted as being a genuine apology?

Result

This entire scenario certainly caused a "brand emergency" and could cause a "brand disaster" for Domino's.

What's Needed: A Different Mind-set

With other company's having similar problems, e.g., JetBlue's runway fiasco awhile back, it might be helpful if companies considered an entirely different way of responding which would require a different mind-set:

Consider what happened as the worst possible event possible for your company, product(s), and brand.  Then act...fast!  And take action where your customers are likely to be/read/interact with their news (e.g., Twitter, YouTube, Facebook, or where-ever your customers are likely to be engaged at).

Take a Lesson from the Emergency Response PR Guidelines of an Oil Company

Here's an excerpt from BTC Pipeline Company's Oil Spill Response Plan - Azerbaijan:

"Oil spills are typically highly visible events and will generate public interest and concern.  The media and the public will base their opinions on information that is available to them.  It is important that they have access to factual and timely information.  It is well documented that refusal to talk to the media during a crisis situation creates the assumption that some wrongdoing has taken place.  If BCT does not provide accurate and timely information, reporters will obtain their information from potentially unreliable sources or those who can only speculate on actual events or actions. A "no comment" position can adversely affect BTC's reputation as a responsible corporate citizen, and could result in restrictive legislation that could affect both BTC and others in the industry. It is BTC's policy to cooperate with the media and make timely, accurate information available to the public."

This was written in 2005, well before the recent social media explosion.  But its possible application to bad web PR situations is crystal clear: Get ahead of the situation and respond - respond as quickly and as well as you can.

10 Brief Guidelines for Social Media Emergency Responses

1. Get a response out as quickly as possible.
2. At a minimum, respond in the venue the original SM Emergency occurred in, e.g., YouTube.
3. Then consider other social media venues your customers may frequent and consider creating information streams of communication in them, e.g., Twitter.
4. Get your CEO/President out in front of the situation...and do it in a believable way (minus points for not looking into the camera and talking to us).
5. Continue monitoring the situation and communicating with your customers.
6. Consider ways to put your customers at ease.
7. Consider ways to win your customers back (rewards, etc.).
8. Be truthful and transparent throughout this process.
9. Mean what you say.
10. Do what you mean.

10 Necessary Actions BEFORE Brand Emergencies/Disasters

1. Do Reputation Monitoring.
2. Monitor the web re: your company name, product(s), brand(s), and principals/executives.
3. Do Scenario Planning and Risk Assessments for everything you can imagine...and more.
4. Consider "what if's" for likely as well as unlikely situations.
5. Definitely consider scenarios for the worst possible situations.
6. If you already have disaster scenarios you've created in the past, dust them off, and make them current given new/currently available communications methods.
7. Assume that the walls of all of your facilities, file cabinets, hard drives, servers, and "cloud computing" are transparent.
8. Revise your social media emergency response plans accordingly.
9. Do SWOT analyses for Strengths, Weaknesses, Opportunities, and Threats for your company and each of its subsidiaries, products, brands, as well as for your competitors.
10. Rinse and repeat (start at #1 again as this is an ongoing process).

Bottom Line

Ideally you want visitors and customers to be attracted to your website and online presences (Twitter, YouTube, Facebook, etc.) in the best of circumstances so they will have the best possible impressions of your company, brand, products, etc.

Cold dose of Reality: Life isn't always Ideal, so be prepared for the worst and act accordingly. And most of all act quickly!

Your visitors and customers are probably more than willing to meet you half-way, but the burden is on your company and all of your employees to let them know what's going on (create quick communication streams, e.g. via Twitter), what you're doing to solve it (currently), how/why this will never happen again, and how you'd like to form/continue the relationship with them (communication and enticement-wise).